Customer Portal Development

Customer portal development

Whether you are a B2B or B2C organization, if you want to retain customers, enhance customer experience, and build strong customer relationships, you need a customer portal – a dedicated digital platform for your customers.

At Calibre, we invest the time to understand the nuances of your business operations and develop a customer portal solution that meets your customer relationship needs.

Maintain your competitive edge with our bespoke customer portal solution that not only drives sales but also allows you to provide excellent customer service and connect with your customers to facilitate them regarding orders, deliveries, invoices, payments, and any other relevant information.

When do you require a bespoke customer portal?

Readily available, off-the-shelf customer portal software are too rigid for your requirements.
You have customized integration requirements for your customer service portal and internal system.
Your business has unique and complex requirements for a customer portal aimed at boosting customer satisfaction.
You do not want to pay a hefty, recurring licensing fee for off-the-shelf software.

What we offer

Since 2014, Calibre has been developing customer portals geared towards B2C and B2B business models.

Types of customer portal

B2B Customer Portals

Intuitive and personalized customer portal software to provide dedicated B2B support and consultation.

Interact with your clients one-on-one and offer customer support
Secure platform to facilitate payments transactions after-sales maintenance and support
Streamline the communication and information-sharing process with your customers
Track tasks assigned by customers and route requests to the relevant team members
Build customer knowledge and develop long-term relationships with your clients

B2C Customer Portals

Offer self-service and live customer support to resolve issues faced by your customers in a timely manner via B2C customer portals.

Track customer complaints and identify underlying issues
A combination of self-service and real-time support to cater to a larger customer base
Streamline the communication and information-sharing process with your customers
Oversee customer engagement and self service with dashboard for company management
Gain competitive advantage build customer satisfaction and loyalty and boost customer experience

We offer the following as part of our vendor portal software development service:

Develop

Enhance

integrate

Audit

Reach out to us to discuss tour customer portal project!

Key Features

Our customer portal development always aims to meet our clients’ specific requirements and suit the business model for their web services.

Showcase products & services

Self-service platform for assistance

Claims and complaint management

Safe & secure payment channels

Review order history & track order status

Streamlined communication with customers

Easy payment and order status tracking

Any other features YOU need!

Why partner with calibre for your Customer portal project?

Our in-house team of developers has an industry-wide experience of delivering robust B2B portal development services to businesses.

UI/UX Design

We develop a user-friendly customer portal interface for an above-and-beyond customer experience.

On Time & Budget

We have a time-tested agile software development process that will deliver your customer portal project quickly and efficiently.

Scalable Architecture

Customer portals with comprehensive user-oriented functionalities and robust architecture to serve a large number of users.

Multi-device Support

Multi-device support for customer portal software allows your users to access customer portals on different devices.

Third-party Integrations

We seamlessly integrate customer portal software with enterprise and third-party systems, payment gateways, and CRMs.

Encryption & Security

We build a fully-encrypted and secure channel within the customer portals for swift collaboration with stakeholders.