Productivity

Odoo Knowledge: wiki & knowledge base software

Enterprise

Centralize, manage, share and grow your knowledge library

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Odoo Ready Partner
★★★★★4.9 on Clutch
Calgary, in-house team
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What it does

What Odoo Knowledge does

Odoo Knowledge is the Enterprise app that runs your company's internal wiki and external knowledge base in one place. Articles, runbooks, SOPs, customer-facing FAQs, internal training docs, meeting minutes, and any structured-knowledge content lives here. Full-text search across every article means an answer is one query away instead of trapped in someone's email or Notion workspace.

B2B SaaS teams documenting onboarding playbooks, agencies running an internal practice library, support teams building a customer-facing help center, internal IT and ops teams running runbooks, and any business that wants to centralize the institutional knowledge that usually lives in someone's head uses it. You can test Odoo Knowledge free on the Odoo trial; pricing kicks in only if you install more than one Odoo app.

For Odoo's own product overview, see Odoo's official documentation.

How it works

The day-to-day flow

Setup starts with a workspace. Each workspace has its own permission set (which users can read, edit, and admin) and its own article tree. Inside a workspace, articles nest into a folder hierarchy as deep as you need: a top-level Customer Success workspace might have folders for Onboarding Playbooks, Account Management Runbooks, and Renewal Scripts, each with sub-articles.

Writing an article uses the same drag-and-drop editor as Odoo Website: headings, bullet lists, images, embedded videos, file attachments, code blocks, callouts, and interactive widgets (a checklist, a property table, a referenced article). The editor supports real-time collaboration so two people can edit the same article at the same time with their cursors visible to each other.

From there, content is searchable across the whole company. A user typing a query in the global search bar sees results across articles, attachments, and tagged content. Articles can be marked public for customers (rendered as the company's external help center) or restricted to specific user groups. Article history captures every edit with the author and timestamp; rollback is one click. Templates speed up the writing of repeated content (a standard onboarding runbook, a customer review template).

Calibre configures Odoo Knowledge for Alberta businesses: step by step, in writing.

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In this module

What's inside Odoo Knowledge

Workspaces and Nested Articles
Organize content into Workspaces (Customer Success, Engineering, Sales, HR, etc.) each with its own permission set. Inside a workspace, articles nest into folders and sub-folders as deep as the content needs. Move articles between folders with drag-and-drop; the URL stays the same so external links do not break.
Real-Time Collaborative Editor
Two or more users can edit the same article at the same time with their cursors visible to each other. Edits propagate live; conflicts are resolved automatically by the editor. Useful for runbook updates during an incident, customer-success playbook reviews, and team-written documentation.
Drag-and-Drop Rich Editor
The editor supports headings, lists, tables, images, embedded videos, file attachments, code blocks with syntax highlighting, callouts, math equations, and interactive widgets. Drag any external file in to attach; paste an image to upload; type / to insert an interactive widget from the slash menu.
Interactive Widgets
Insert interactive widgets into articles: a checklist that any reader can check off, a property table for structured data, an embedded view of Knowledge article items (the to-do, milestone, or library-of-articles patterns), an embedded calendar, or a referenced article block. Widgets keep structured information inline with the prose.
Public Help Center
Mark articles as Public and they render on the company's website as a help center, with navigation, search, and SEO-friendly URLs. Customers find articles through Google search the same way they find your blog posts. The same article serves the internal team and the external help center, so updates apply once.
Full-Text Search Across the Knowledge Base
Type a query in the global search bar and see results across articles, article content, attached files, and tags. Search ranks by relevance and recency. Filters narrow by workspace, by author, by date range. Useful for new hires who do not know which workspace to look in for an answer.
Templates for Repeated Article Types
Save an article as a template (a standard customer onboarding runbook, a meeting minutes format, a sprint retro template, a customer success review). New articles from the template start with the structure prefilled; the author fills in the specifics. Useful for any documentation pattern your team repeats.
Version History and Rollback
Every article edit logs to a version history with the author, timestamp, and a diff of what changed. Roll back to any prior version with one click. Useful when an accidental delete or an incorrect update needs to be reverted, and for tracking who changed what during incident retros.
Permissions Per Article
Every article has a category (Workspace, Private, or Shared) and an internal permission (Write, Read, or None) that applies to all internal users, plus per-user or per-group overrides on top. A salary handbook in HR can be Shared with Read for managers only; a public-facing customer FAQ can be Workspace with Write for the support team and Read for everyone else.
AI Writing and Knowledge Source
Inside the article editor, an AI drafting assistant helps generate or rewrite article content from a prompt. Useful for drafting runbooks, polishing tone, or summarizing source material. When the Odoo AI app is also installed, articles are automatically registered as knowledge sources for any AI agent you configure, so the agent can answer questions by drawing on your article library.
Built for

Is Odoo Knowledge right for your team?

Outgrowing the entry-level tools

SMBs whose data lives in QuickBooks, HubSpot Free, or Excel spreadsheets that were set up when the business was smaller. The team now spends hours building reports by hand and reconciling between tools every month-end.

Wiki sprawl in Notion or Confluence

Companies whose institutional knowledge lives in a tool none of the operational data touches. Onboarding a new hire means handing them three logins instead of one.

Operations across multiple tools

Retail, manufacturing, mechanical, or professional services businesses with 10 to 200 employees running on a patchwork of point tools. The team wants one database for the whole company instead of Zapier holding it together.

At a glance Enterprise tier Cloud, Odoo.sh, or self-host iOS + Android app 15-day free trial CSV migration from current tool Odoo Ready Partner support
Bundle

Apps people often run with Odoo Knowledge

Most teams running Odoo Knowledge pair it with two or three other Odoo apps that consume or feed the documented knowledge. Odoo Helpdesk is the most common pairing: support agents reference knowledge articles when answering tickets, and a public help center is built from the same articles. Odoo Website renders Workspace-category articles as the customer-facing help center. Odoo CRM and Odoo Project can link articles to records as reference material so the right runbook is one click away from the matching deal or task.

Odoo HelpdeskTrack, prioritize, and solve customer tickets
Odoo WebsiteEnterprise website builder
Odoo CRMTrack leads and close opportunities
Odoo ProjectOrganize and plan your projects
Odoo DiscussChat, mail gateway and private channels
Odoo AIA powerful suite of AI tools and agents integrated directly into your Odoo environment.
Comparison

Odoo Knowledge vs the alternatives

List-price comparison against the knowledge base tools Calibre most commonly migrates customers off. The deciding factor is usually integration, not the line-item price. Odoo Knowledge sits on the same database as every other Odoo app you install, so the data flows between modules without separate bridges.

Tool Per month (annual plan) What you get
Odoo Knowledge CA$35.20/user/mo All Odoo apps included, free 15-day trial
Notion Business US$20/user/mo Knowledge Base only
Notion Plus US$10/user/mo Knowledge Base only
Coda Pro US$10/user/mo Knowledge Base only
Confluence Standard US$6.16/user/mo Knowledge Base only

Annual-commitment rate where published; monthly list rate otherwise. Sourced from vendor pricing pages, 2026-05. Plans and regions vary. Full cost calculator on the Odoo overview page.

Pricing

What Odoo Knowledge costs

One App Free
CA$0
forever
  • One app, unlimited users
  • Multi-company allowed
  • Odoo Online hosting
  • Dependent apps included free
If Odoo Knowledge is the only Odoo app you install
Most teams pick this
Standard
CA$35.20
/user/month, billed yearly
  • Every Odoo app included
  • Odoo Online hosting
  • Free 15-day trial
  • iOS + Android mobile app
Start free trial →
Charged monthly: CA$44/user. Yearly billing saves 20%.
Custom
CA$55
/user/month, billed yearly
  • Everything in Standard
  • Studio (no-code customizer)
  • Multi-company management
  • Hosting: Online, Odoo.sh, or on-premise
  • External API access
Choose this when you need custom layouts or multi-company management.
Calibre Implementation
Quote
phase-by-phase, in writing
  • Scoping, configuration, training
  • Data migration from your current tool
  • Named engineer through go-live and support
Book the call →
Free 45-minute scoping call. Quote in writing before any code ships.

Pricing source: Odoo's published Standard and Custom plans as of 2026-05. Calibre quotes in CAD; conversion from Odoo's local pricing in your region may vary.

Questions

Common questions about Odoo Knowledge

Is Odoo Knowledge free?
No. Odoo Knowledge is part of the paid Odoo Enterprise tier, which is around CA$35.20 per user per month billed annually for the full Odoo suite. There is no Community edition of Odoo Knowledge. You can test it free on the Odoo 15-day trial to scope a rollout before committing to the licence.
What's the difference between Odoo Knowledge in Community and Enterprise?
There is no Community version of Odoo Knowledge. The whole knowledge management feature set (workspaces, nested articles, real-time collaborative editing, rich editor with interactive widgets, public help center, search, templates, version history, permissions, in-editor AI text drafting) ships only in the Enterprise tier. Teams on Community can document with external tools (Notion, Confluence, Google Docs) but lose the inline Odoo integration that pulls live data into articles.
Can we migrate our existing knowledge base from Notion, Confluence, Document360, or another tool?
Yes. Odoo Knowledge accepts CSV imports for article metadata and Markdown or HTML imports for article content. The standard migration pattern: export each workspace from the source tool, run a conversion to normalize the formatting, import into Odoo Knowledge, and reorganize the folder structure during the import. Embedded interactive elements (Notion databases, Confluence widgets) typically rebuild in Odoo's interactive-widget format rather than imported directly. Calibre handles the data audit, the content conversion, and the cutover transition during the rollout.
Does Odoo Knowledge support Markdown, code blocks, and developer-friendly formatting?
Yes. The rich editor supports paste-from-Markdown (paste a chunk of Markdown text and Odoo converts it to the rich-text equivalent), code blocks with syntax highlighting for the major languages (Python, JavaScript, SQL, Bash, etc.), keyboard shortcuts for headings and lists, and inline code formatting. The editor's slash menu inserts widgets without leaving the keyboard. Useful for engineering documentation that mixes prose with code samples.
Is there a mobile app for Odoo Knowledge?
Yes, on iOS and Android. The polished Odoo mobile app (Enterprise tier) lets users read articles, search the knowledge base, and make light edits (text changes, adding photos) from their phone or tablet. Heavy article editing with widgets and complex formatting is faster on desktop. Reading and quick reference work great on mobile.
Can articles be public for customers and private for staff at the same time?
Yes. Each article has a category that controls its broad visibility: Workspace (visible to all internal users with the right internal permission, and the source of the public help center pages when an article is also marked website-published), Private (visible only to the author and explicit collaborators), or Shared (visible to a named set of internal users or groups). On top of the category, an internal permission (Write, Read, or None) governs what internal users can do, and per-user or per-group overrides handle the exceptions. The same article can serve internal staff and be published to the public help center, so customer-facing documentation and internal docs share the same source of truth.
Does the AI assistant answer questions by searching our knowledge base?
It depends on which AI feature you mean. The editor-level assistant (available whenever you have the Knowledge app) generates and rewrites article content from a prompt inside the article you are editing. The knowledge-base Q&A capability comes from the Odoo AI app: when that app is installed alongside Knowledge, your articles are automatically registered as sources for any AI agent you configure, and that agent can answer questions by drawing on the article library. The two features ship together via a module that activates automatically when both apps are present, but the Q&A agent requires setup. Calibre can scope this during rollout.

Working with Calibre

How long does a Calibre implementation typically take?
Single-module rollouts on an existing Odoo setup run 2-6 weeks depending on data migration scope. Greenfield Odoo with a multi-module rollout runs 4-16 weeks. Calibre commits to a written, phase-by-phase timeline after the free scoping call before any code is written.
How much does a Calibre implementation cost?
Cost depends on module scope, user count, custom work, and migration complexity. Calibre's posture is a written fixed-phase quote after the scoping call rather than an hourly engagement, so the cost is committed in writing before the first commit.
What happens to our data if we ever want to leave Odoo?
Everything exports. CSV, XML, or a full PostgreSQL database dump, yours on day one. Migrating off Odoo has been done before and it's not a one-way door.
Speak to an Implementation Specialist

Talk to Calibre about Odoo Knowledge.

Written, phase-by-phase quote before any code is written. Odoo Ready Partner, Calgary. In-house team, no offshore handoffs.

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What you get

  • Free 45-minute scoping call with an Odoo-certified engineer
  • Module-by-module fit/gap assessment
  • Written, phase-by-phase quote
  • Named engineer for implementation and support
  • Data-export commitment in writing